Company & OEM FAQ
Who we are, OEM services, certifications, and how to reach us.
Why choose Custom Counter Mat over other suppliers?
We specialize specifically in custom counter mats for brand promotion — not a general promo products catalog — which means deeper material options, sharper color-matching expertise, and production processes built around this one product category. That focus translates into better quality control and faster answers to technical questions than a broad-catalog supplier can typically offer.
Where are your products manufactured?
Our factory in Shenzhen, P.R.C. We're happy to share factory photos and production details for buyers evaluating us as a supplier.
Do you offer OEM services (private label / white-label)?
Yes — we operate as a flexible OEM partner, producing custom counter mats to your exact brand specifications, packaging, and labeling requirements for resale under your own brand.
Do you work with distributors and resellers?
Yes, we support distributor and reseller partnerships with tiered volume pricing and dedicated account support. Reach out with your expected order volume and markets to discuss terms.
Can you produce a fully custom design that isn't shown on your website?
Yes — our product lines represent our core capabilities, but we regularly produce fully bespoke designs, shapes, and materials for OEM clients. Share your concept and we'll confirm feasibility.
Do you have quality certifications?
Yes, we have ISO and material safety certifications, including RoHS, for our export markets.
Can I visit your factory or arrange a video call to see production?
Yes — you're welcome to visit our factory to see production and check quality firsthand.
Do you provide compliance documentation for import (e.g. material safety data)?
Yes, we offer CE, SGS, and RoHS documentation.
What is your typical customer — brands, bars, or distributors?
We work with beverage brands, hospitality venues, promotional product distributors, and marketing agencies sourcing branded counter mats for campaigns, sponsorships, and permanent venue placements.
How do I get in touch with your team?
The fastest way is our Request a Quote form. You can also reach us by email at countermat25@gmail.com, WhatsApp at +86 13168787818, or message us on XChat (@countermat_2035).
What's the best way to start a new OEM program with you?
Start with a quick brief — your target material, size, order volume, and any brand guidelines — sent via the RFQ form or email. We'll follow up with a formal quote, sample options, and a production timeline.
Do you offer a satisfaction guarantee or return policy?
Yes, we offer reprint/refund terms for defective or misprinted goods.