Packaging FAQ
Export packaging, retail-ready options, and damage claims.
How are the products packed for export?
Mats are packed to withstand international freight — individually sleeved, then boxed in export cartons with corner protection. Full package dimensions and gross weight per SKU are listed on each product page's Order Information tab.
Can I get custom retail-ready packaging for distribution?
Yes, retail-ready packaging is offered as part of our OEM service, including custom packaging and branding options for distributors.
What happens if my order arrives damaged?
Contact us with photos of the damaged goods and your order number within 7 days of delivery, and we'll work with you on a replacement or resolution.