Frequently Asked Questions

We specialize specifically in custom counter mats for brand promotion — not a general promo products catalog — which means deeper material options, sharper color-matching expertise, and production processes built around this one product category. That focus translates into better quality control and faster answers to technical questions than a broad-catalog supplier can typically offer.

We regularly export to buyers across North America, South America, Europe, Australia, Southeast Asia, the Middle East, and Africa. If your country isn't listed, ask — most destinations are workable.

We produce across several material lines: Hard Surface, Fabric, Changeable Insert, Premium Bar, and Eco-friendly counter mats, so you can choose based on durability needs, look/feel, and budget. See each product line page for material specifics.

Yes, we PMS color-match for accurate brand color reproduction. Provide your brand's Pantone reference numbers and we'll match as closely as the print/material process allows.

We prefer vector files — AI, EPS, or PDF with outlined fonts. High-resolution PNG or PSD files are also acceptable for photographic or complex designs.

Yes — we operate as a flexible OEM partner, producing custom counter mats to your exact brand specifications, packaging, and labeling requirements for resale under your own brand.

Delivery time depends on shipping method and destination: express air couriers typically take 5–10 business days, while sea freight orders take 25–45 days including transit. Your quote will include an estimated delivery window.

Yes. Every order includes a free digital proof for your approval before production begins, so you can confirm layout, color, and sizing are correct.

Submit your specs — material, size, quantity, and artwork if ready — through our Request a Quote (RFQ) form, or email us directly at countermat25@gmail.com. We typically respond within 24 hours.

Standard production is 10–25 working days after art approval and deposit, depending on material and order volume. Larger or multi-SKU orders may need additional time — this is confirmed on your quote.

Yes — our Custom Shapes & Sizes line supports die-cut shapes beyond standard rectangles, including brand-specific silhouettes. Share your desired outline (a sketch or vector shape is fine) and we'll confirm feasibility.

Our Hard Surface mats are fully waterproof; Fabric mats are spill-resistant with a waterproof backing. Waterproofing specs vary by material — check the relevant product page or ask your sales contact for your exact material choice.

The fastest way is our Request a Quote form. You can also reach us by email at countermat25@gmail.com, WhatsApp at +86 13168787818, or message us on XChat (@countermat_2035).